Customer Service Manager

Job Title: Customer Service Manager

Commitment: Full-Time

Location: On site

Contract Duration: Permanent

Job Brief:

We're seeking a meticulous and proactive Customer Service Manager to join our team full-time. This role is essential in ensuring exceptional customer service and optimizing the customer experience across all our sales platforms. The ideal candidate is organized, possesses excellent communication skills, and is passionate about customer service and e-commerce.

Daily & Co is at the forefront of e-commerce innovation, specializing in the integration and distribution of products across European marketplaces. Our mission is to provide a seamless omnichannel experience for our partners and their customers, leveraging cutting-edge technology and comprehensive e-commerce strategies. We're committed to optimizing marketplace presence and expanding reach through strategic partnerships and advanced marketing techniques.

Key Responsibilities:

• Lead and manage the customer service team to ensure high-quality support for our customers.
• Develop and implement customer service policies and procedures to enhance customer satisfaction.
• Monitor and analyze customer service metrics to identify trends, gaps, and opportunities for improvement.
• Handle escalated customer inquiries and complaints in a professional and timely manner.
• Collaborate with cross-functional teams to address customer feedback and improve product offerings and services.
• Provide training and development opportunities for customer service representatives.
• Ensure all customer interactions are accurately documented and tracked in our CRM system.
• Continuously seek ways to improve the efficiency and effectiveness of the customer service department.

Qualifications:

• Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.
• Fluent in French (C1 level) and proficient in English.
• Strong interest in e-commerce and customer service.
• Excellent attention to detail and organizational skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Experience with CRM software and customer service platforms.
• Ability to work independently and collaboratively in a fast-paced environment.
• Proven leadership and team management skills.

What We Offer:

• Hands-on experience in the e-commerce industry with a focus on customer service management.
• Mentorship and training from experienced professionals in the field.
• A dynamic, innovative environment that encourages learning and growth.
• Opportunities for future career advancement within the company.
• A collaborative and supportive team that values innovation, creativity, and results.

How to Apply:

Interested candidates should submit their resume, along with a cover letter detailing their interest in customer service management and the e-commerce industry, to admin@thedailyoutdoor.com. Please include any relevant coursework or projects that demonstrate your skills and passion for this role.